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FlyFarely

Refunds & cancellations

Last updated October 4, 2026

If your booking doesn’t go through

You’re never charged. We only place a hold on your card until the airline confirms. If it doesn’t, we release the hold straight away, though some banks take a few days to remove it from your statement.

Cancelling your flight

What you get back depends on your fare, which the airline sets:

  • Refundable fares: you get the fare back, minus any airline cancellation fee.
  • Non-refundable fares: usually only some taxes can be refunded, and some airlines offer credit for a future flight instead.

To cancel, email support@flyfarely.com with your booking reference. We’ll check with the airline and tell you exactly what you’d get back before anything is cancelled. Some bookings can be cancelled at no cost shortly after they’re made, so contact us as soon as possible if you change your mind.

Our service fee

Our service fee is non-refundable once your booking is confirmed, except:

  • if the airline cancels or significantly changes your flight and you choose a refund, we refund our service fee too;
  • if we made a mistake with your booking.

If the airline changes or cancels your flight

We’ll email you as soon as we hear about it, with the old and new flight details. If the new schedule doesn’t work for you, reply to that email or contact us and we’ll go through your options, which may include a full refund.

Changing your flight

If your fare allows changes, contact us with your booking reference and the new dates you’d like. The airline’s change fee and any difference in fare apply, and we’ll confirm the total with you before making the change.

How refunds are paid

Refunds go back to the card you paid with. We send yours as soon as the airline refunds us, and it usually appears on your statement within 5 to 10 business days. If the airline gives credit instead of money, we’ll send you the credit details and how to use them.

Questions

Email support@flyfarely.com with your booking reference. If something’s gone wrong, please talk to us before disputing the payment with your bank: it’s almost always faster.